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Terms and Conditions

Welcome to the website of Antletics (referred to in these terms & conditions as ‘this site’).

Please note that Antletics is a trading name of Alfabetweter BVBA and that all references to ‘Alfabetweter’, ‘Antletics’ or to ‘we’, ‘us’, or ‘our’ on this site are to be construed as references to:

Alfabetweter BVBA
Sint-Truidersteenweg 167
3500 Hasselt
VAT number: 0860.930.230.

We recommend that you print and keep a copy of these Terms & Conditions for future reference.

1. Content and language of the Terms & Conditions

These Terms & Conditions govern any and all contracts concluded between you and us via this site. The Terms & Conditions are only available in English. When you place an order by clicking on the button ‘Place order’ during the buying process, you irrevocably acknowledge that you understand and accept these Terms & Conditions without any condition. From time to time we may update these Terms & Conditions. If you order products from this site the version of the Terms & Conditions current at the time you place an order will govern the contract for those products.

Any terms and conditions from you shall not form part of the contract unless we expressly agree to them in writing. If any clause in these Terms & Conditions should be held invalid or not enforceable, this has no effect for all the other clauses.

2. Ordering process

When you have found the desired product, you may add it to your shopping cart without any commitment by clicking the button ‘Next Step’. Please fill in your data. Mandatory fields are marked with an *. After filling in your shipping and billing data you can proceed to the next step, but only after confirming that you have read and agreed to the Terms & Conditions (check the button) and click on ‘Submit & review’. You may review the contents of your shopping cart and be able to review and check your data. You can remove products from your shopping cart by clicking the ‘Edit order’. If you wish to purchase the products in your shopping cart, click the button ‘Place order’. If these are correct, click the button ‘Pay Now’ to proceed with the payment process. Your payment data are encrypted before transmission to protect your privacy and security.

By ordering you confirm that you are legally capable of placing orders and are over the age of 18.

3. Contract

By clicking the ‘Place order’ button you indicate your offer to buy the products contained in your shopping cart and that you accept that your agreement will be bound by these Terms & Conditions. Any order submitted by you is your offer to enter into a contract with us. Shortly after receipt of your order we will send you an e-mail confirming the products you have ordered and that we have accepted your order subject to these Terms & Conditions, payment and availability of the items ordered. We must receive payment for the whole price for the goods that you order before your order can be accepted. If your payment details cannot be authorised for any reason, we will tell you. A legally binding contract between us will only come into effec when our acceptance is dispatched. The details (price etc) mentioned in the acceptance prevail over the details mentioned in any publicity.

4. Delivery

Delivery shall always take place at our registered office, and always under the "ex works" condition, therefore you bear all costs and risks of transport. In the event that you were unable to receive them (including your absence at the time of delivery), you agree to pay our reasonable additional fees for storage and re-delivery, and an administration fee for re-arranging delivery. In such case we cannot accept any liability for loss or damage to products that remain in our custody and care.

We make every effort to deliver goods within a reasonable timescale and preferably within the estimated timescales; however, delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed. Estimated delivery dates are not part of the contract between you and us, and we shall be under no liability for any delay or failure to deliver the products within estimated timescales.

5. Prices, Taxes and Shipping Costs

The price of products which you order from this site will be the price valid at the time you submit your order. The price is displayed on the screen before you place your order and in the confirmation e-mail.

Prices are shown in Euro and do not include Value Added Tax (VAT). The amount of the applicable VAT will be added to the total amount before the payment process.

You are the importer and must comply with all laws and regulations of the destination country. Orders shipped outside of Belgium may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by you as such a recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Therefore you accept that you as the recipient will be responsible for paying any sales or other taxes, duties and charges levied on products in the country where the products are to be delivered to the extent we have not already invoiced you for these.

Our shipping rates will be calculated depending on the amount of the products you order (weight) and the country of delivery. Products remain our property as long as we haven’t delivered the products to you.

6. Cancellation Rights, returns

When you have purchased our product(s) for non-professional purposes, you have the right to cancel your order without any motivation within fourteen (14) days after receipt of the product. You have also the right to cancel before the delivery of the products. In that case simply follow the Return Material Authorization (RMA) procedure described under the clause ‘RMA procedure, here below, and return the item(s) recorded by post at your own risk and at your own costs. You don’t have the right to cancel if the product is used. You have to return the product in perfect condition and in the original packaging. We are never responsible for any damage or loss of the product caused during the return. When you have followed the RMA procedure very carefully, we will credit your account within 30 days after the receipt of the products. Refunds, exclusive shipping and return costs, are made in the original payment method.

7. Warranty

At the moment of delivery you have to inspect the product(s) very careful. Complaints about visible defaults have to be notified within 7 days after the delivery of the products. Complaints received after this period are invalid and inadmissible. In case of a warranty claim the warranty period applies. You will not have to pay extra to take the benefit of these warranties. Details of these warranties are contained in the user manuals accompanying the products. Nothing in these Terms & Conditions affects your legal rights including in respect of warranty claims and in respect of faulty or defective products. If for any reason you have to return your order simply follow the Return Material Authorization (RMA) procedure described under the clause ‘RMA procedure’ here below and return the item(s) recorded by post at your own risk. When your complaint is founded and you have followed the procedure carefully, we will credit your account, do the repair or deliver a replacement product within 30 days after the receipt of the product(s) and refund you the return costs of standard shipping by post. Refunds are made in the original payment method. Defaults and depreciation caused by external events, accidents, wear and installation of use not in accordance with the instructions of us and reparation without consent are not guaranteed.

8. RMA (Return Material Authorization) procedure

Send an email to with reference to the order number and return the item(s) recorded by post to our address within 14 business days after receipt of the product if you want to cancel the order or if there are visible defaults (also wrong or incomplete delivery). In case of a warranty claim, the warranty period applies.

In case of cancellation, a wrong or incomplete delivery, repair or other the same RMA procedure has to be followed, but attention needs to be paid to some specifics per case: Cancellation: ensure that you send the product(s) in perfect condition and in the original package, please also include the purchase bill; Repair: please describe as clearly as possible why you return the product(s); Other: please describe as clearly as possible why you return the products.

9. Liability

We will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss, even if these losses were reasonably foreseeable to both you and us at the time you started using this site or when a contract for the sale of products was formed between you and us.

We will not be responsible for any delay or failure to comply with these Terms & Conditions if the delay or failure arises from any event which is beyond our reasonable control. Such events would include but are not limited to strikes, lockout, stagnation in transportation, fires, floods, earthquakes, storms, natural disasters, war, civil unrest, acts of terrorism or malicious damage to or destruction of our premises, equipment or goods, difficulties in obtaining supplies, scarcity of materials or shortage of products which are indispensable for the manufacture.

In all cases our liability cannot exceed the amount you have paid for the product, subject of the claim.

10. Waiver, invalidity

If you breach these Terms & Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach them.

In the event that one or more of the terms set out in these Terms & Conditions is held to be invalid by a competent authority, the remaining terms shall continue to have effect and you will still be bound by them.

11. Competent courts

You agree to submit to the exclusive jurisdiction of the Courts of Hasselt (Belgium) for all disputes out or in connection with all contracts of sale between you and us and arising out or in connection with these terms & conditions. Even in the case that you are a consumer, you may only summon us before the Courts of Hasselt (Belgium).

12. Applicable law

All contracts of sale between you and us, as well as these Terms & Conditions are governed exclusively by Belgian Law, excluding the Sale of Goods Act 1986 (Vienna Convention).

13. Privacy

By providing us with personal data (your name, address, telephone number and email address etc.), you consent to us processing this information for sending you messages that we think will be of interest to you (e.g. information about new products and services).

We will take all reasonable precautions to keep these details secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

If you would like to update your contact information, remove your name from our mailing list or ask us any questions, contact us at

14. Disclaimer

All material included on our website (pictures, images, texts, video-clips, etc.) is for informational purposes only and does not commit us in any way. It is on an ‘as’ basis and you should bear in mind that:
• the colours of goods as shown on the website will depend on many factors, including your display settings;
• the sizes and shapes of the goods may differ in real life from how they appear on your screen.

We do not warrant that this site will be available at any time or that this site or the server that makes it available are or will be free of viruses or any error or fault in the programming that will cause it or your computer to malfunction. We decline any responsibility as to the full functionality, accuracy, and reliability of this site. We will not be responsible or liable to you for any loss or content or material uploaded or transmitted through this site and we accept no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on this site.

15. Hyperlinks

Our website may contain hyperlinks. These hyperlinks connect you to sites of other organisations which are not our responsibility. We have used our reasonable endeavours in preparing our own website and the information included in it is done so in good faith. However, we have no control over any of the information you can access via other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of Alfabetweter.

16. Copyright notice

All design, text, graphics and the selection or arrangement thereof are the copyright of Alfabetweter, or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with us or for press related publications or for sharing it with a third party for non-commercial use.

Any other use of materials on this site including reproduction for purposes other than those noted above and modification, distribution, or republication without the prior written of us is strictly forbidden.